SERAPHINE SCENTS · ORDER SUPPORT
Track Your Order
Enter your order number and order date to review the general processing and delivery timeline.
Check Order Timeline
Delivery Times
Your selected country or region: Brunei — 4–9 business days
- Singapore, Malaysia, Hong Kong, Taiwan, Macau, Vietnam, Brunei, Philippines 4–9 business days
- Other supported countries or regions 7–14 business days
Order processing: 1–2 business days.
Delivery times may vary due to public holidays, customs clearance, courier arrangements or unforeseen circumstances.
Your Order Timeline
Date-based reference timeline · Order not verified
1
Order Confirmation Period
2
Order Processing Window
3
Order Preparation Window
4
General Delivery Window
5
Contact Support Recommended
How to Check Actual Courier Progress
Once your order has been dispatched, use the courier tracking link in your shipping confirmation email. If you have not received an update, please contact our team.
Need Help With Your Order?
Our customer service team can assist with order enquiries, delivery questions and after-sales support.
Operating Hours: 10:00 AM – 8:00 PM Daily (UTC+8)