Shipping Policy

At Seraphine Scents, we are committed to delivering your fragrances safely and securely. We currently ship to selected destinations, with available shipping methods and charges displayed at checkout.

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

During public holidays, promotional periods, or periods of high order volume, additional processing time may be required. We appreciate your patience during these periods.

Delivery Time

Estimated delivery times vary depending on your destination, shipping method, courier, and order volume.

Please note that delivery estimates are provided as a guide and may be affected by public holidays, customs processing, courier delays, severe weather, or other circumstances outside our reasonable control.

Shipping Fees

Shipping fees are calculated based on your delivery destination and the shipping option selected. The applicable shipping charge will be displayed at checkout before payment.

Any free-shipping promotions or special delivery rates will be displayed on our website or during checkout when applicable.

International Orders

We ship internationally to selected countries and regions.

International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the recipient.

Customs procedures may occasionally result in additional delivery time. Seraphine Scents does not control the processing times or charges imposed by local customs authorities.

Packaging

All orders are carefully and securely packaged to help protect your fragrances during transit. Our parcels are packaged discreetly without unnecessary product or brand information displayed on the exterior.

Order Tracking

Where tracking is available, you will receive a tracking number after your order has been dispatched. Please allow up to 24 hours for the courier's tracking system to update.

Missing, Delayed or Damaged Orders

If your order appears to be significantly delayed, missing, or arrives damaged, please contact us at info@seraphinescents.com.

For damaged orders, please retain the product and all original packaging and provide clear photographs of the parcel, packaging, and product from multiple angles. This will help us investigate the issue with the courier and determine the appropriate resolution.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order. Please contact us as soon as possible if you notice an error in your shipping details.

Once an order has been dispatched, we may not be able to change the delivery address. Additional shipping charges may apply if a parcel needs to be resent due to incorrect or incomplete delivery information.

Questions About Your Delivery?

If you need assistance with your order or delivery, please contact us at info@seraphinescents.com. Our customer support team will be happy to assist you.