Return & Refund Policy

At Seraphine Scents, we want you to shop with confidence. If you experience an issue with your order, please contact us and our team will assist you.

Returns

Eligible products may be returned within 7 days of delivery.

To be eligible for a return, the product must:

• Be unused and unopened
• Have all original seals intact
• Be returned with its original box and packaging in good condition
• Include all accessories or items originally supplied with the product, where applicable
• Include valid proof of purchase from Seraphine Scents

For hygiene, safety, and product-integrity reasons, perfumes that have been opened, unsealed, sprayed, used, altered, or damaged after delivery are generally not eligible for return or refund.

How to Request a Return

To request a return, please contact us at info@seraphinescents.com within 7 days of receiving your order.

Please provide your order number, the reason for your return, and clear photographs of the product and packaging where requested.

All return requests are subject to review. If your return is approved, we will provide instructions on how and where to return the product. Items returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and within 7 days of delivery.

Please provide your order number, clear photographs of the item and packaging from multiple angles, and a description of the issue. This information allows us to review the matter and, where necessary, investigate it with our supplier or delivery partner.

Once the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

Non-Returnable Items

Returns generally cannot be accepted for:

• Opened, unsealed, sprayed, or used perfumes
• Products damaged or altered after delivery
• Products without their original packaging
• Items that do not meet our return eligibility requirements
• Gift cards

Please contact us if you are unsure whether your item is eligible for return.

Sale and Clearance Items

Sale and clearance items may be subject to different return conditions where permitted by applicable law. Any specific conditions will be stated on the relevant product or promotion page.

Return Shipping

Return shipping arrangements and any applicable costs will depend on the reason for the return and your location. Please do not send an item back before receiving return instructions from our customer support team.

Refunds

Once we receive your returned product, it will be inspected to confirm that it meets our return requirements.

If the refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@seraphinescents.com.

International Orders

For international orders, return eligibility remains subject to this policy and any applicable consumer protection laws in the customer's country or region. International shipping costs, customs duties, taxes, and other charges may be subject to separate conditions depending on the circumstances of the return.

Contact Us

If you have any questions regarding a return or refund, please contact us at info@seraphinescents.com.