Return & Refund Policy

At Seraphine Scents, your confidence matters to us. We understand that purchasing fragrances online is a personal experience, and we want every customer to feel comfortable shopping with us.

We offer a 7-day return policy for eligible purchases, including perfumes that have been opened or lightly tested.

Whether you are shopping from Singapore, Malaysia, Hong Kong, Taiwan, Macau or another eligible international destination, our customer service team is here to assist with return and refund enquiries.

Please review the conditions below before requesting a return.

1. Our 7-Day Return Policy

Customers may request a return within 7 days of receiving their order.

We accept eligible return requests for:

• Unopened and unused perfumes.
• Products with opened or removed outer packaging.
• Opened perfume bottles that have been lightly tested.
• Products received in damaged, defective or incorrect condition.

To qualify for a change-of-mind return, the following conditions generally apply:

• The return request must be submitted within 7 days of delivery.
• The original perfume bottle must be returned.
• Any remaining original packaging should be included where available.
• Accessories and items originally supplied with the product should be included where applicable.
• Valid proof of purchase from Seraphine Scents must be provided.
• The product must not show signs of substantial usage, deliberate damage or misuse.

We understand that customers may need to experience a fragrance before deciding whether it suits their preferences.

For this reason, opened and lightly tested perfumes may qualify for a return, subject to the conditions outlined in this policy.

Products showing substantial usage, deliberate damage or misuse may not qualify for a change-of-mind refund.

All change-of-mind returns are subject to review and inspection before refund approval.

2. How to Request a Return

To request a return, please email our customer service team at info@seraphinescents.com within 7 days of receiving your order.

Please include the following information:

1. Your order number.
2. The name of the product you wish to return.
3. The reason for your return request.
4. Clear photographs of the product and packaging, where requested.

Our customer service team will review your request and advise you of the next steps.

If your return is approved, we will provide instructions on how and where to return the product.

Important: Please do not send any products back without receiving return instructions from our customer service team.

This helps ensure that your return can be identified, handled and processed correctly.

3. Can I Return an Opened or Lightly Tested Perfume?

Yes. Eligible opened and lightly tested perfumes may be returned under our 7-day return policy.

We recognise that choosing a fragrance online can be difficult because scent preferences vary from person to person.

Customers may wish to test a fragrance to determine whether it suits their preferences.

Light testing generally refers to limited use for evaluating a fragrance rather than regular or substantial usage.

Returned perfumes will be inspected to assess their condition, remaining contents and any signs of substantial use or misuse.

Products showing substantial usage, misuse or deliberate damage may not qualify for a change-of-mind refund.

We reserve the right to review returned products before approving a refund, subject to applicable consumer protection laws.

4. Damaged, Defective or Incorrect Products

We take care when preparing and packaging customer orders. However, if you receive a damaged, defective or incorrectly supplied product, please contact us as soon as possible.

Where possible, we encourage customers to report these issues within 7 days of delivery so that we can investigate promptly.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.
• Additional information reasonably required to assess the issue.

Our customer service team will review the circumstances and advise you of an appropriate resolution.

Depending on the circumstances, this may include:

• A replacement product.
• A return and refund.
• Another appropriate remedy under applicable consumer protection laws.

Important: The suggested 7-day reporting period for damaged, defective or incorrect products does not limit any statutory consumer rights or remedies that may apply.

5. Return Shipping Costs

Return shipping arrangements and applicable costs depend on the reason for the return and the customer's location.

Change-of-mind returns:

Customers may be responsible for return shipping costs unless otherwise agreed by Seraphine Scents.

Damaged, defective or incorrectly supplied products:

Return shipping arrangements and any applicable costs will be assessed according to the circumstances and applicable consumer protection requirements.

For international returns, additional shipping arrangements may be necessary because perfumes can be subject to transportation restrictions.

Please contact our customer service team before arranging any return shipment.

Do not send products back without receiving return instructions from us.

6. Refund Processing

Once your returned product has been received, our team will inspect it to determine whether it meets the applicable return requirements.

If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after refund approval for the refund to be processed.

Your bank, credit card issuer or payment provider may require additional time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@seraphinescents.com.

Our customer service team will assist you in reviewing the refund status.

7. International Returns & Refunds

Seraphine Scents serves customers across selected international markets, including Singapore, Malaysia, Hong Kong, Taiwan and Macau.

Our return policy applies to eligible international purchases, subject to the conditions outlined in this policy and any applicable consumer protection laws.

Depending on the destination and circumstances, international returns may involve:

• Additional return shipping arrangements.
• Customs clearance procedures.
• Import or export requirements.
• Applicable duties, taxes or handling charges.
• Transportation restrictions affecting fragrances.

Any applicable return shipping costs or other charges will be communicated during the return review process.

International customers should contact our customer service team before sending products back so that appropriate arrangements can be discussed.

Please do not independently arrange an international return shipment without receiving instructions from Seraphine Scents.

8. Important Return Conditions

All change-of-mind return requests must meet the applicable conditions outlined in this policy.

Please note:

• Return requests should be submitted within 7 days of delivery.
• Opened and lightly tested perfumes may be eligible for return.
• Substantially used products may not qualify for change-of-mind refunds.
• Products showing deliberate damage or misuse may not qualify for change-of-mind refunds.
• Reasonable supporting information may be requested during the return review process.
• Returned products may be inspected before refund approval.
• Return shipping costs may apply depending on the circumstances.

Nothing in this policy excludes, restricts or limits any consumer rights or remedies that cannot lawfully be excluded under applicable laws.

9. Contact Seraphine Scents Customer Service

If you have questions about returns, refunds or an existing order, please contact our customer service team.

Email: info@seraphinescents.com

Customer Service Operating Hours: 10:00 AM – 8:00 PM daily (Singapore Time, UTC+8).

Our team will be happy to assist with your enquiry.

Thank you for choosing Seraphine Scents.