Frequently Asked Questions
Are your perfumes authentic?
Yes. All perfumes offered by Seraphine Scents are 100% authentic and sourced through trusted suppliers and distributors. We are committed to ensuring the authenticity and quality of every fragrance we offer.
Where do your products come from?
Our fragrances are sourced through trusted suppliers and distributors across Asia, Europe, and the United States, depending on stock availability. We also source selected fragrances through parallel-import channels, allowing us to offer a wider selection at competitive prices.
How long will it take to receive my order?
We strive to process and deliver every order as quickly as possible. Delivery times vary depending on your location, stock availability, and the shipping method selected at checkout.
During public holidays, periods of high order volume, or other unexpected circumstances, processing and delivery may take slightly longer. Tracking information will be provided where available so you can follow the progress of your order.
Why are your prices lower than retail?
At Seraphine Scents, we believe luxury fragrances should be available at exceptional value. We source through trusted suppliers and distributors, including parallel-import channels that may benefit from regional pricing and currency differences.
As an online business, we also operate with lower overhead costs than traditional retail stores. These efficiencies allow us to offer competitive prices while maintaining our commitment to authentic fragrances and quality service.
Can I return a product if I’m not satisfied?
Eligible products may be returned within 7 days of delivery, subject to our Return & Refund Policy. Please contact our customer support team for assistance and return instructions.
Return & Refund Policy
Eligible returns are accepted within 7 days of delivery. Returned products must meet the conditions stated in our Return & Refund Policy, including requirements relating to the condition of the perfume, packaging, seals, and any included accessories.
Please review our full Return & Refund Policy before requesting a return, or contact our customer support team if you require assistance.