Frequently Asked Questions

Are your perfumes authentic?

Yes. All perfumes offered by Seraphine Scents are 100% authentic and sourced through trusted suppliers and distributors. We are committed to ensuring the authenticity and quality of every fragrance we offer.

Where do your products come from?

Our fragrances are sourced through trusted suppliers and distributors across Asia, Europe, and the United States, depending on stock availability. We also source selected fragrances through parallel-import channels, allowing us to offer a wider selection at competitive prices.

Are you affiliated with the designer brands you sell?

Seraphine Scents is an independent retailer. We independently source authentic products through trusted suppliers and distributors, including parallel-import channels. All trademarks and brand names belong to their respective owners and are used solely to identify the genuine products offered for sale.

How long will it take to receive my order?

Estimated delivery times vary by destination:

• Singapore: 4–9 business days
• Asia: Approximately 5–11 business days
• Other countries: Approximately 7–14 business days

Delivery times are estimates and may vary depending on stock availability, public holidays, peak periods, customs processing, or courier delays.

Why are your prices lower than retail?

At Seraphine Scents, we believe luxury fragrances should be available at exceptional value. We source through trusted suppliers and distributors, including parallel-import channels that may benefit from regional pricing and currency differences.

As an online business, we also operate with lower overhead costs than traditional retail stores. These efficiencies allow us to offer competitive prices while maintaining our commitment to authentic fragrances and quality service.

Can I return a product if I’m not satisfied?

Eligible products can be returned within 7 days of delivery, subject to our Return & Refund Policy. Please contact our customer support team for assistance and return instructions.