Are your perfumes authentic?

Yes. All perfumes offered by Seraphine Scents are authentic. We source our fragrances through trusted suppliers and distributors and are committed to ensuring the authenticity and quality of every product we offer.

Where do your products come from?

Our fragrances are sourced through trusted suppliers and distributors across Asia, Europe, and the United States, depending on stock availability. Selected products may also be sourced through parallel-import channels, allowing us to offer a wider selection at competitive prices.

How long will delivery take?

Estimated delivery time within Singapore is 4–9 business days.

Delivery times are estimates and may vary during public holidays, peak periods, or due to courier delays.

Why are your prices lower than retail?

We source through trusted suppliers and distributors, including parallel-import channels, which may allow us to benefit from regional pricing and currency differences.

As an online retailer, we also operate with lower overhead costs than traditional retail stores. These efficiencies allow us to offer authentic fragrances at competitive prices.

What if I’m not happy with my purchase?

We want you to shop with confidence. If you are not satisfied with your purchase, eligible products can be returned within 7 days of delivery for a refund, subject to our Return & Refund Policy.

Can I return a product if I change my mind?

Yes. If you change your mind or are not satisfied with your purchase, you may request a return within 7 days of delivery. Products must meet the applicable return conditions stated in our Return & Refund Policy.

Please contact our customer support team for assistance with your return.

Why shop with Seraphine Scents?

Seraphine Scents is a Singapore-based online fragrance retailer focused on offering authentic designer fragrances at competitive prices.

We provide Singapore delivery, customer support, and a clear Return & Refund Policy so you can shop with confidence.