Frequently Asked Questions

Yes. Designer fragrances sold by Seraphine Scents are represented as genuine products sourced through trusted suppliers and distributors. We are committed to product authenticity and quality.

Our own-brand Seraphine Scents fragrances are separate products and should not be confused with the original designer fragrances.

We source fragrances through suppliers and distributors across Asia, Europe and the United States, depending on availability. Selected designer fragrances are sourced through parallel-import channels.

Parallel-imported perfumes are genuine products sourced outside a brand's official local distribution channel.

Depending on their market of origin, packaging, labels, stickers or other product details may differ from those sold through official Singapore retail channels.

Parallel import describes the sourcing route; it does not, by itself, indicate that a product is counterfeit.

No. Seraphine Scents is an independent retailer. We are not affiliated with, endorsed by, sponsored by or authorised by the respective designer fragrance brands.

Brand names and trademarks belong to their respective owners and are used to identify the genuine products being offered.

Our sourcing model allows us to obtain selected fragrances from different international markets, where regional pricing and currency differences may offer cost advantages.

Operating primarily online also helps us reduce overhead costs compared with traditional physical retail stores.

Seraphine Scents inspired fragrances are products sold under our own brand. They are designed to offer scent experiences inspired by particular fragrance styles.

They are not the original designer fragrances and are not manufactured, endorsed or authorised by the respective designer brands.

Consider your preferred scent family, the occasion and the weather. Fresh citrus or aquatic fragrances may suit daytime wear, while woody, amber and richer fragrances may appeal for evening occasions.

You can also use our Perfume Finder to explore suitable fragrances.

Yes. Selected fragrances may be offered at special clearance prices, subject to availability and promotional conditions.

Explore our current clearance collection .

Estimated delivery times are:

• Singapore: 4–9 business days
• Asia: approximately 5–11 business days
• Other countries: approximately 7–14 business days

These are estimates. Delivery may vary due to stock availability, public holidays, peak periods, customs processing or courier delays.

You can visit our order tracking page for available information about the progress of your order.

Track My Order

Orders may require additional time for processing, product checks and delivery coordination. Delays can also occur during busy periods or due to circumstances affecting couriers.

If your order exceeds the estimated delivery window, please contact our support team for assistance.

Absolutely! At Seraphine Scents, your shopping confidence and satisfaction are important to us.

We offer a 7-day return window from the date of delivery for eligible products, in accordance with our Return & Refund Policy.

If you have any concerns about your purchase, our customer service team is here to help. Simply reach out to us, and we'll guide you through the available options and return process to make your experience as smooth and straightforward as possible.

We are committed to treating every customer fairly and providing a reliable, transparent shopping experience.

Read our Return & Refund Policy

Please contact us as soon as possible with your order number and clear photographs of the item and packaging.

Our customer service team will review the issue and advise you on the available resolution under our policies and applicable consumer rights.

You can contact us using the chat feature on our website or the contact details listed on our store.

Customer Service Operating Hours: 10:00 AM – 8:00 PM daily (Singapore time).

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