Contact information
Contact Us
English | 繁體中文版本 ↓
At Seraphine Scents, we are committed to providing a seamless and enjoyable shopping experience. Whether you have a question about our fragrances, need assistance with an order, or require support with delivery or returns, our customer service team is here to help.
Get in Touch
Email: info@seraphinescents.com
Live Chat: You can also contact us using the chat feature available on our website.
Customer Service Hours
Our customer service team operates daily from 10:00 AM to 8:00 PM (UTC+8).
We aim to respond to enquiries within 1–2 business days. Response times may vary during busy periods and public holidays.
Order Enquiries
For questions about an existing order, please include your order number when contacting us so that our team can assist you more efficiently.
You can also check your delivery status through our Track Your Order page.
Thank you for choosing Seraphine Scents. We look forward to assisting you.
聯絡我們
繁體中文 | English Version ↑
在 Seraphine Scents，我們致力於為每位顧客提供順暢、愉快及安心的購物體驗。無論您對我們的香水有任何疑問、需要查詢訂單，或希望獲得配送、退貨及退款方面的協助，我們的客戶服務團隊都樂意為您提供支援。
聯絡方式
線上即時客服：您亦可以使用我們網站上的即時聊天功能與客戶服務團隊聯絡。
客戶服務時間
我們的客戶服務團隊每日服務時間為上午 10:00 至晚上 8:00（UTC+8）。
我們致力於在 1–2 個工作天內回覆顧客查詢。在繁忙期間及公眾假期，回覆時間可能有所延長。
訂單查詢
如您需要查詢現有訂單，請在聯絡我們時提供您的訂單編號，以便我們的團隊更有效率地為您提供協助。
您亦可以透過我們的訂單追蹤頁面查看配送進度。
感謝您選擇 Seraphine Scents。我們期待為您提供協助。