Return & Refund Policy

At Seraphine Scents, your shopping experience matters to us. We understand that purchasing fragrances online is a personal experience, and we want you to shop with confidence.

We offer a 7-day return policy for eligible purchases, including fragrances that have been opened or lightly tested, subject to the conditions outlined below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.

We accept return requests for the following:

• Unopened and unused products.
• Products with opened or removed outer packaging.
• Opened perfume bottles that have been lightly tested.
• Products that arrive damaged, defective, or incorrect.

To qualify for a return:

• The return request must be submitted within 7 days of delivery.
• The product must be returned with its original bottle and any remaining original packaging, where available.
• All accessories or items originally supplied with the product should be included, where applicable.
• Valid proof of purchase from Seraphine Scents must be provided.
• The product must not show signs of substantial usage, deliberate damage, or misuse.

We understand that customers may need to test a fragrance before deciding whether it is suitable. Lightly tested perfumes may therefore be eligible for return, subject to inspection.

Products that have been substantially used or deliberately damaged may not qualify for a change-of-mind return.

All returns are subject to review and inspection before a refund is approved.

2. How to Request a Return

To request a return, please contact our customer service team at info@seraphinescents.com within 7 days of receiving your order.

Please provide the following information:

• Your order number.
• The product you wish to return.
• The reason for your return request.
• Clear photographs of the product and packaging, where requested.

Our customer service team will review your request and provide further instructions.

If your return is approved, we will explain how and where to send the product.

Please do not return any products without receiving prior return instructions from our customer service team.

3. Opened and Lightly Tested Perfumes

At Seraphine Scents, we recognise that customers may wish to experience a fragrance before deciding whether it meets their expectations.

For this reason, we accept eligible return requests for opened perfume bottles, including fragrances that have been lightly tested.

Returned fragrances will be inspected to assess their condition and remaining contents.

Products showing substantial usage, misuse, or deliberate damage may not be eligible for a change-of-mind refund.

We reserve the right to review the condition of returned products before approving a refund, subject to applicable consumer protection laws.

4. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Where possible, we encourage customers to report such issues within 7 days of delivery so that we can investigate promptly.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging from multiple angles.
• Any additional information reasonably required to investigate the matter.

Once the issue has been reviewed, we will provide an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

The 7-day reporting period does not limit any statutory rights or remedies available under applicable consumer protection laws.

5. Return Shipping

Return shipping arrangements and any applicable costs depend on the reason for the return and the customer's location.

For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise agreed by Seraphine Scents.

For damaged, defective, or incorrectly supplied products, return shipping arrangements will be assessed according to the circumstances and applicable consumer protection requirements.

International customers should contact our customer service team before arranging a return, as perfumes may be subject to transportation restrictions.

Please do not ship any products back without receiving return instructions from us.

6. Refunds

Once your returned product has been received, our team will inspect it to determine whether it meets the applicable return requirements.

If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after refund approval for the refund to be processed.

Your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@seraphinescents.com.

7. International Orders

Seraphine Scents serves customers across multiple markets, and our return policy applies to eligible international purchases.

International return requests are subject to the conditions outlined in this policy and any applicable consumer protection laws in the customer's country or region.

Depending on the destination and circumstances, international returns may involve additional shipping arrangements, customs procedures, duties, taxes, or other charges.

Any applicable return shipping costs or other charges will be communicated during the return review process.

Customers should contact us before sending international returns to ensure that appropriate shipping arrangements can be made.

8. Important Information

All change-of-mind return requests are subject to review and must meet the applicable return conditions.

Opened and lightly tested fragrances may be accepted, but products showing substantial usage, misuse, or deliberate damage may not qualify for a change-of-mind refund.

We reserve the right to request reasonable supporting information and inspect returned products before approving refunds.

Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot lawfully be excluded under applicable laws.

9. Contact Us

If you have any questions about returns, refunds, or an existing order, please contact our customer service team.

Email: info@seraphinescents.com

Customer Service Operating Hours: 10:00 AM – 8:00 PM daily (Singapore Time, UTC+8).

Our team will be happy to assist you with your enquiry.