Frequently Asked Questions
Find answers about authentic designer perfumes, our own-brand fragrances, international delivery, returns and customer support. We're here to help you shop with confidence.
Authenticity & Sourcing
Are your designer perfumes authentic?
Yes. Original designer and niche fragrances sold by Seraphine Scents are represented as genuine branded products.
We source through independent suppliers and distributors and are committed to product authenticity.
Our Seraphine Scents own-brand fragrances are separate products and are not original designer perfumes.
Where do your fragrances come from?
We source fragrances through suppliers and distributors across Asia, Europe and the United States, depending on product availability.
Selected designer fragrances are sourced through parallel-import channels.
What are parallel-imported perfumes?
Parallel-imported perfumes are genuine branded products sourced outside a brand's official local distribution channel.
Depending on their market of origin, packaging, labels, stickers and other product details may differ between regions.
Parallel importing describes a sourcing route. It does not, by itself, mean that a product is counterfeit.
Are you affiliated with designer fragrance brands?
No. Seraphine Scents is an independent fragrance retailer.
We are not affiliated with, sponsored by, endorsed by or authorised by the respective designer fragrance brands.
Brand names and trademarks belong to their respective owners and are used to identify the genuine products offered.
Our Fragrances & Pricing
Why are your perfume prices lower than retail?
Our international sourcing model allows us to obtain selected fragrances from different markets where regional pricing and currency differences may provide cost advantages.
Operating primarily online also helps reduce certain overhead costs compared with traditional physical retail stores.
Prices and promotions may vary by product and market.
What are Seraphine Scents inspired fragrances?
Seraphine Scents inspired fragrances are our own-brand fragrance creations.
They are designed to offer scent experiences inspired by particular fragrance styles.
They are not original designer perfumes, designer perfume decants or samples taken from original designer bottles.
They are not manufactured, endorsed or authorised by the respective designer fragrance brands.
Please review the selected product and variant carefully before checkout.
How do I choose the right perfume?
Consider your preferred fragrance family, scent intensity, occasion and climate.
Fresh citrus and aquatic fragrances may suit daytime wear, while woody, amber and richer fragrances may appeal for evening occasions.
You can also explore our Perfume Finder to discover suitable fragrances.
Do you offer clearance promotions?
Yes. Selected fragrances may be available at special clearance prices, subject to stock availability and promotional conditions.
International Delivery & Orders
How long does international delivery take?
Estimated delivery times depend on your destination.
| Destination | Estimated Delivery |
|---|---|
| Singapore | 4–9 business days |
| Malaysia | 4–9 business days |
| Hong Kong | 4–9 business days |
| Taiwan | 4–9 business days |
| Macau | 4–9 business days |
| Other countries | Approximately 7–14 days |
These delivery times are estimates rather than guaranteed arrival dates.
Delivery may vary due to product availability, order processing, public holidays, customs procedures, shipping restrictions or courier delays.
Shipping eligibility and applicable charges are confirmed during checkout.
Do international orders have customs duties or taxes?
Depending on the destination, international orders may be subject to local import requirements, customs duties or taxes.
These requirements vary by country and may affect delivery or the total amount payable.
Please review the applicable shipping information before completing your purchase.
How can I track my perfume order?
You can check available tracking information using our order tracking page.
Tracking information may take time to become available after an order has been processed or dispatched.
Why might my order take longer than expected?
Orders may require additional time for processing, product checks and delivery coordination.
Delays can also occur during busy periods or due to customs procedures and courier operations.
If your order exceeds the estimated delivery window, please contact our customer support team.
Returns & Customer Support
Can I return a perfume?
We offer a 7-day return window from the date of delivery for eligible products, in accordance with our Return & Refund Policy.
Return eligibility and applicable conditions depend on the circumstances of the request.
If you have concerns about your purchase, please contact our customer service team for assistance.
What if my perfume arrives damaged?
Please contact us as soon as possible with your order number and clear photographs of the product and its packaging.
Our customer service team will review the issue and advise you on the available resolution under our policies and applicable consumer rights.
How can I contact customer support?
You can contact us through the chat feature on our website or the contact details listed on our store.
Customer Service Operating Hours: 10:00 AM – 8:00 PM daily (Singapore time).
Still Have a Question?
Our customer service team is here to assist with fragrance enquiries, orders, delivery and after-sales support.
CONTACT OUR TEAMCustomer Service · 10:00 AM – 8:00 PM Daily (Singapore Time)