Contact Us

At Seraphine Scents, we are committed to providing a seamless and enjoyable shopping experience. Whether you have a question about our fragrances, need assistance with an order, or require support with delivery or returns, our customer service team is here to help.

Get in Touch

Email: info@seraphinescents.com

Live Chat: You can also contact us using the chat feature available on our website.

Customer Service Hours

Our customer service team operates daily from 10:00 AM to 8:00 PM (UTC+8).

We aim to respond to enquiries within 1–2 business days. Response times may vary during busy periods and public holidays.

Order Enquiries

For questions about an existing order, please include your order number when contacting us so that our team can assist you more efficiently.

You can also check your delivery status through our Track Your Order page.

Thank you for choosing Seraphine Scents. We look forward to assisting you.