Frequently Asked Questions

Could you please confirm if the perfumes are authentic?

Yes! We would like to reassure you that all the products we provide are guaranteed to be 100% authentic, sourced directly from our reputable authorized suppliers. 

Where do your products come from?

Our products are sourced from various countries, including Asia, Europe, and the United States, depending on stock availability.

How long will it take to receive my order?

We strive to deliver your order as quickly as possible. Given our high order volume, most customers receive their products within 2 to 4 business days. We make every effort to expedite shipping for your convenience.

Why are your prices lower than retail?

At Seraphine Scents, we believe in offering luxury at honest prices. Our perfumes are 100% authentic and sourced directly from reputable distributors and authorized suppliers — often in bulk or through parallel importing from regions with lower retail prices. Because we operate online, we save on retail overheads like rent and staffing, allowing us to pass those savings directly to you. We also keep our marketing lean and margins fair, focusing on delivering real value instead of inflated retail markups. That’s how we’re able to offer genuine designer fragrances at more affordable prices — without compromising on quality or authenticity.

Can I return a product if I’m not satisfied?

Yes, we are committed to achieving 100% customer satisfaction. If you’re not satisfied with your purchase, please contact us for detailed return instructions.

Return & Refund Policy

We accept returns within 7 days of delivery, even if the item is opened — as long as the perfume and original box are in good condition.