Privacy policy
Privacy Policy
English | 繁體中文版本 ↓
This Privacy Policy describes how Seraphine Scents (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from seraphinescents.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details: Your name, address, phone number, and email.
- Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Your username, password, security questions and other information used for account security purposes.
- Customer support information: Information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services.
- Our payment processors, who collect payment information (e.g., bank account or credit or debit card information and billing address) to process your payment, fulfill your orders, and provide products or services you have requested.
- Third parties that use online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries and cookies, when you visit our Site, open or click on emails, or interact with our Services or advertisements.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, "Third Party Websites and Links".
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide the Services, process payments, fulfill orders, send notifications related to accounts, purchases, returns, exchanges or other transactions, manage accounts, arrange shipping and facilitate returns and exchanges.
- Marketing and Advertising. We may use your personal information to send marketing, advertising and promotional communications by email, text message or postal mail, and to show advertisements for products or services. This may include tailoring the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding potentially fraudulent, illegal or malicious activity. You are responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact us immediately.
- Communicating with You and Service Improvement. We use personal information to provide customer support and improve our Services, including maintaining our business relationship with you.
Cookies
Like many websites, we use Cookies to power and improve our Site and Services, remember your actions and preferences, run analytics and understand user interactions. We may also permit third parties and service providers to use Cookies to tailor services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Removing or blocking Cookies may negatively affect your experience and cause certain features to function incorrectly or become unavailable. Blocking Cookies may not completely prevent information sharing with third parties, such as advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for contract fulfillment, legitimate purposes and other reasons described in this Privacy Policy, including:
- Vendors and service providers performing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
- Business and marketing partners providing services and advertising, subject to their own privacy notices.
- Third parties where you direct, request or consent to disclosure, including shipping arrangements or social media integrations.
- Affiliates or other companies within our corporate group.
- Parties involved in business transactions, legal obligations, enforcement of terms or protection of our rights and users.
We may disclose the following categories of personal information:
- Identifiers, including contact details and order or account information.
- Commercial information, including shopping and customer support information.
- Internet or similar network activity, including Usage Data.
- Geolocation information determined through IP addresses or other technical measures.
Recipients may include service providers, payment processors, fulfillment partners, customer support providers, analytics providers, business and marketing partners, and affiliates.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third Party Websites and Links
Our Site may contain links to websites or platforms operated by third parties. If you follow these links, you should review their privacy policies, security practices and terms.
We do not guarantee or accept responsibility for the privacy, security, accuracy, completeness or reliability of third-party websites. Information shared in public or semi-public spaces, including social media platforms, may be visible to others.
Including a third-party link does not imply endorsement of that platform or its operators unless expressly stated.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information about children.
If you are a parent or guardian of a child who has provided personal information, you may contact us to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age, as those terms are defined under applicable law.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted over the internet may not always be secure. We recommend avoiding insecure channels when sharing sensitive information.
We retain personal information for periods determined by factors such as account management, provision of Services, legal compliance, dispute resolution and enforcement of applicable agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute and may be subject to legal exceptions.
- Right to Access / Know: Request access to personal information we hold and information about how we use or share it.
- Right to Delete: Request deletion of personal information we maintain.
- Right to Correct: Request correction of inaccurate personal information.
- Right of Portability: Request a copy of your personal information or its transfer to a third party, where applicable.
- Restriction of Processing: Request that we stop or restrict certain processing activities.
- Withdrawal of Consent: Withdraw consent where processing relies on consent.
- Appeal: Appeal a decision declining your request, where applicable.
- Managing Communication Preferences: Unsubscribe from promotional emails using the unsubscribe option. Transactional communications may still be sent.
You may exercise applicable rights by contacting us using the details below.
We will not discriminate against you for exercising your rights. We may request information to verify your identity before responding.
Where permitted by law, you may designate an authorized agent to act on your behalf. We may require proof of authorization and direct identity verification.
We will respond within the timeframe required by applicable law.
Complaints
If you have concerns about how we process personal information, please contact us.
If you are dissatisfied with our response, you may have the right to appeal or submit a complaint to your local data protection authority, depending on applicable law.
International Users
We may transfer, store and process your personal information outside your country of residence. Our staff, service providers and partners in other countries may also process your information.
Where personal information is transferred outside Europe, we may rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, equivalent UK arrangements or applicable adequacy decisions.
Contact
If you have questions about this Privacy Policy, our privacy practices or your privacy rights, please contact us at info@seraphinescents.com.
隱私權政策
繁體中文 | English Version ↑
本隱私權政策說明 Seraphine Scents（以下稱「本網站」、「我們」或「本公司」）如何在您瀏覽、使用我們的服務、透過 seraphinescents.com 購買商品，或以其他方式與我們聯絡時，收集、使用及披露您的個人資料（統稱「服務」）。
本政策中的「您」包括顧客、網站訪客，以及我們根據本政策收集其個人資料的其他人士。
請仔細閱讀本隱私權政策。當您使用或存取我們的服務，即表示您同意我們按照本政策所述方式收集、使用及披露您的資料。如您不同意本政策，請勿使用或存取相關服務。
隱私權政策的變更
我們可能不時更新本隱私權政策，以反映業務運作、法律、監管要求或其他方面的變更。
如有更新，我們將於網站公布修訂版本、更新「最後更新」日期，並採取適用法律要求的其他措施。
我們如何收集及使用您的個人資料
為提供服務，我們可能從不同來源收集您的個人資料。實際收集及使用的資料類型，取決於您與我們互動的方式。
除下述特定用途外，我們亦可能使用個人資料與您聯絡、提供或改善服務、遵守法律義務、執行適用服務條款，以及保護我們、服務使用者及其他人士的合法權益。
我們收集哪些個人資料
我們收集的個人資料類型，取決於您如何使用本網站及相關服務。
「個人資料」是指能夠識別、涉及、描述或與特定個人相關聯的資料。
您直接提供的資料
您可能透過我們的服務直接提供以下資料：
- 聯絡資料：姓名、地址、電話號碼及電子郵件地址。
- 訂單資料：姓名、帳單地址、配送地址、付款確認資料、電子郵件地址及電話號碼。
- 帳戶資料：使用者名稱、密碼、安全驗證問題及其他帳戶安全相關資料。
- 客戶服務資料：您在聯絡我們或提交查詢時自願提供的內容。
部分服務功能可能要求您提供特定資料。您可以選擇不提供，但這可能導致某些功能無法使用。
我們自動收集的使用資料
我們可能自動收集您與服務互動的相關資料（以下稱「使用資料」）。
我們可能使用 Cookie、像素及類似技術收集相關資料，包括裝置資訊、瀏覽器資訊、網絡連線、IP 位址，以及您如何使用網站及帳戶的資訊。
從第三方取得的資料
我們亦可能從第三方取得您的資料，包括代表我們收集資料的供應商及服務提供者，例如：
- 支援本網站及相關服務運作的公司。
- 付款處理服務提供者，其可能收集銀行帳戶、信用卡或扣帳卡資料及帳單地址，以處理付款、履行訂單及提供您購買的商品或服務。
- 在您瀏覽網站、開啟或點擊電子郵件，或與服務及廣告互動時，使用像素、網絡信標、軟體開發工具組、第三方程式庫及 Cookie 等追蹤技術的第三方。
我們將依照本隱私權政策處理從第三方取得的資料。詳情亦請參閱「第三方網站及連結」。
我們如何使用您的個人資料
- 提供商品及服務：處理付款、履行訂單、發送帳戶及交易通知、管理顧客帳戶、安排配送，以及處理退貨和換貨。
- 行銷及廣告：透過電子郵件、簡訊或郵件發送行銷及促銷資訊，並在本網站或其他網站展示相關廣告。
- 安全及防止詐騙：偵測、調查及處理可能涉及詐騙、違法或惡意的活動。您有責任妥善保管帳戶登入資料。如懷疑帳戶遭到未經授權的使用，請立即聯絡我們。
- 客戶溝通及服務改善：提供客戶支援、改善服務及維持顧客關係。
Cookie
與許多網站一樣，我們使用 Cookie 及類似技術，以支援網站運作、改善服務、記錄您的操作及偏好、進行數據分析，以及了解使用者如何與網站互動。
我們亦可能允許第三方及服務提供者使用 Cookie，以協助提供個人化服務、商品推薦及廣告。
大部分瀏覽器預設接受 Cookie。您可以透過瀏覽器設定移除或拒絕 Cookie。
但請注意，停用 Cookie 可能影響網站功能及使用體驗，部分功能可能無法正常運作。
此外，封鎖 Cookie 不一定能完全阻止我們與廣告合作夥伴等第三方分享資料。
我們如何披露個人資料
在履行合約、合法業務用途或本政策所述其他情況下，我們可能向第三方披露個人資料，包括：
- 代表我們提供服務的供應商，例如資訊科技管理、付款處理、數據分析、客戶服務、雲端儲存、訂單履行及物流配送服務提供者。
- 提供服務或廣告的商業及行銷合作夥伴，其資料使用方式亦受各自的隱私權政策約束。
- 經您指示、要求或同意而接收資料的第三方，例如物流公司或社群媒體整合服務。
- 我們的關聯企業或企業集團內其他公司。
- 因企業交易、法律義務、執行服務條款或保護合法權益而需要接收資料的相關人士或機構。
我們可能披露以下類型的個人資料：
- 身分識別資料，包括基本聯絡資訊、訂單及帳戶資料。
- 商業資訊，包括購物、交易及客戶服務資料。
- 網際網路及其他網絡活動資訊，包括網站使用資料。
- 透過 IP 位址或其他技術方式推算的地理位置資訊。
資料接收者可能包括付款處理商、物流合作夥伴、客戶服務提供者、數據分析服務商、行銷合作夥伴及關聯企業。
未經您的同意，我們不會使用或披露敏感個人資料，亦不會利用敏感個人資料推斷您的個人特徵。
第三方網站及連結
本網站可能包含由第三方營運的網站或平台連結。
當您透過這些連結前往第三方網站時，建議您閱讀其隱私權政策、安全措施及使用條款。
我們不保證亦不對第三方網站的隱私、安全性、資訊準確性、完整性或可靠性承擔責任。
您在公開或半公開平台（包括社群媒體）分享的資料，可能被其他使用者或第三方查看。
除非另有明確說明，提供第三方連結並不代表我們認可該平台或其營運者。
兒童個人資料
我們的服務並非專為兒童設計，亦不會在知情的情況下收集兒童的個人資料。
如果您是曾向我們提供個人資料之兒童的父母或監護人，可透過以下聯絡方式要求刪除相關資料。
截至本隱私權政策生效日期，我們並無實際知悉曾依適用法律所定義的「分享」或「出售」方式處理未滿 16 歲人士的個人資料。
資料安全及保存期限
任何安全措施都無法保證完全不受入侵，因此我們無法保證絕對安全。
透過網際網路傳送的資訊亦可能存在安全風險。我們建議您避免透過不安全的渠道傳送敏感或機密資料。
個人資料的保存期限取決於多項因素，包括帳戶管理、提供服務、履行法律義務、解決爭議，以及執行相關合約或政策的需要。
您的個人資料權利
根據您居住地的適用法律，您可能享有以下部分或全部個人資料權利。
這些權利並非絕對，可能受到法律條件或例外情況限制。
- 查閱及知情權：要求查閱我們持有的個人資料，以及了解資料如何被使用或分享。
- 刪除權：要求刪除我們保存的個人資料。
- 更正權：要求更正不準確的個人資料。
- 資料可攜權：在適用情況下，要求取得個人資料副本或將資料轉移至第三方。
- 限制處理權：要求停止或限制特定個人資料處理活動。
- 撤回同意權：當資料處理以您的同意為法律依據時，您可以撤回同意。
- 申訴權：在適用情況下，對我們拒絕處理相關請求的決定提出申訴。
- 管理通訊偏好：您可以使用促銷電子郵件中的取消訂閱功能，停止接收行銷郵件。但我們仍可能發送與帳戶或訂單有關的非促銷通知。
您可以透過本政策提供的聯絡方式行使適用權利。
我們不會因您行使個人資料權利而對您作出歧視性待遇。
為保障資料安全，我們可能要求您提供電子郵件地址、帳戶資料或其他資訊，以核實您的身分。
在法律允許的情況下，您可以指定授權代理人代表您提出請求。我們可能要求代理人提供授權證明，並直接向您核實身分。
我們將按照適用法律規定的期限回覆您的請求。
投訴
如您對我們處理個人資料的方式有任何疑問或投訴，請透過以下聯絡方式與我們聯絡。
如您對我們的回覆不滿意，根據您所在地區的適用法律，您可能有權提出申訴，或向當地資料保護監管機構提交投訴。
國際使用者
您的個人資料可能被傳輸至您居住國家或地區以外的地方，並在當地儲存及處理。
我們的員工、服務提供者及合作夥伴亦可能在其他國家或地區處理您的個人資料。
如涉及將個人資料從歐洲轉移至其他地區，我們可能依據獲認可的資料傳輸機制，例如歐盟委員會的標準合約條款、英國的相應安排，或適用的充分性認定決定。
聯絡我們
如您對本隱私權政策、我們的個人資料處理方式，或您依法享有的隱私權利有任何疑問，請發送電子郵件至 info@seraphinescents.com。