SERAPHINE SCENTS · ORDER SUPPORT
Track Your Order
Enter your order number and order date to review your order timeline.
Check Order Progress
About Order Tracking
This page displays a general timeline based on the order date entered. It does not connect to live Shopify order records or courier systems. Actual processing, dispatch and delivery details are confirmed through shipping notifications and courier tracking.
Delivery Times
- Singapore 4–9 business days
- Vietnam 4–9 business days
- Malaysia 4–9 business days
- Hong Kong 4–9 business days
- Taiwan 4–9 business days
- Macau 4–9 business days
- Other Countries or Regions Approximately 7–14 days
Delivery times may vary due to order processing, holidays, customs and courier arrangements.
Your Order Timeline
How to Check Actual Courier Progress
Once your order has been dispatched, use the courier tracking link in your shipping confirmation email. If you have not received an update, please contact our team.
Need Help With Your Order?
Our customer service team can assist with order enquiries, delivery questions and after-sales support.
Operating Hours: 10:00 AM – 8:00 PM Daily (Singapore Time)