Shipping Policy

At Seraphine Scents, we believe that every fragrance deserves to arrive with the same care and attention that goes into selecting it.

As an independent Asia-based fragrance retailer, we serve customers across selected international markets. We are committed to providing a reliable, transparent and secure shopping experience, from checkout to delivery.

Available shipping destinations, delivery options and applicable charges are displayed during checkout.

1. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Processing includes order verification, preparation and packaging before the parcel is handed over to our delivery partner.

During public holidays, promotional campaigns or periods of high order volume, additional processing time may be required.

Once your order has been dispatched, tracking information will be provided where available.

2. Delivery Times

At Seraphine Scents, we aim to deliver your fragrances as efficiently and securely as possible.

For most countries and regions we serve, the estimated delivery time is 4–9 business days after dispatch.

Orders are generally processed within 1–2 business days before dispatch. Processing time is separate from the estimated delivery period.

Business days generally exclude weekends and public holidays.

Delivery times may vary depending on your destination, courier service, customs clearance and local delivery conditions.

Please note that delivery estimates are approximate and are not guaranteed arrival dates.

Occasionally, deliveries may take longer due to:

• Public holidays and peak shopping periods.
• Customs clearance and import inspections.
• Courier or transportation delays.
• Severe weather or unexpected disruptions.
• Destination-specific shipping restrictions.

Where available, destination-specific shipping information will be displayed at checkout or provided through your order updates.

3. Shipping Fees

Shipping charges are determined by your delivery destination and the shipping options available for your order.

The applicable shipping fee will be displayed at checkout before you complete payment.

Any free-shipping offers, promotional shipping rates or special delivery arrangements will be displayed on our website or during checkout when applicable.

4. International Shipping

Seraphine Scents ships to selected countries and regions.

International shipments may be subject to customs clearance, import regulations and destination-specific requirements.

Depending on your destination, your order may also be subject to:

• Import duties.
• Goods and services taxes or other applicable taxes.
• Customs clearance or handling fees.
• Other charges imposed by local authorities or delivery providers.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient.

Customs authorities may inspect shipments or require additional information before releasing a parcel for delivery.

Seraphine Scents does not control the processing times or charges imposed by customs authorities.

As fragrances may be subject to transportation or import restrictions, shipping availability can vary depending on the destination and product.

5. Packaging & Parcel Protection

Every order is carefully prepared and securely packaged to help protect your fragrances during transportation.

We use appropriate protective packaging to reduce the risk of damage while your order is in transit.

Our parcels are packaged discreetly, without unnecessary product or brand information displayed on the exterior.

While we take care in preparing shipments, handling and transportation are performed by independent delivery partners.

6. Order Tracking

Once your order has been dispatched, you will receive tracking information where tracking is available.

You can check your order status through our dedicated tracking page:

Track Your Order

Please allow up to 24 hours after dispatch for the courier's tracking system to display updated information.

Tracking updates may occasionally be delayed while parcels move between courier facilities or undergo customs processing.

If you require assistance understanding your tracking information, please contact our customer service team.

7. Delayed or Missing Orders

We understand that receiving your order on time is important.

If your shipment is significantly delayed, tracking information has stopped updating for an extended period, or your parcel appears to be missing, please contact us at info@seraphinescents.com.

Our customer service team will review the available tracking information and, where appropriate, assist with an investigation through the relevant delivery partner.

Once the circumstances have been reviewed, we will advise you of the next steps and any appropriate resolution.

Any remedies required under applicable consumer protection laws will remain available.

8. Damaged Parcels or Products

We take care to package fragrances securely. However, if your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please retain the product and its original packaging where possible.

We may request the following information:

• Your order number.
• Photographs of the outer parcel.
• Photographs of the internal packaging.
• Clear photographs of the damaged product.
• A brief description of the damage.

This information helps us assess the issue and investigate it with our delivery partner where necessary.

Depending on the circumstances, an appropriate resolution may include a replacement, return or refund in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your recipient name, delivery address, postal code and contact details are correct before completing checkout.

If you discover an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch.

Once an order has been dispatched, changes to the delivery address may not be possible.

Additional shipping charges may apply if a parcel must be resent because of incorrect or incomplete delivery information supplied by the customer.

10. Delivery Attempts & Uncollected Parcels

Delivery partners may contact recipients or arrange additional delivery attempts when an initial delivery is unsuccessful.

Depending on the courier and destination, parcels may be held temporarily at a collection point or returned after unsuccessful delivery attempts.

If your parcel is awaiting collection or delivery instructions, please follow the courier's instructions promptly.

Where a shipment is returned because of an incorrect address, unsuccessful delivery attempts or failure to collect the parcel, any applicable reshipping arrangements and charges will be reviewed according to the circumstances and applicable laws.

11. Returns & Refunds

If you wish to return a product, please refer to our Return & Refund Policy for eligibility requirements and instructions.

We accept eligible return requests within 7 days of delivery, including opened and lightly tested fragrances, subject to the conditions stated in our return policy.

Please contact our customer service team before sending any products back, particularly for international returns involving fragrances.

12. Contact Us

If you have any questions about shipping, tracking or delivery, our customer service team is available to assist.

Email: info@seraphinescents.com

Operating Hours: 10:00 AM – 8:00 PM daily (Singapore Time, UTC+8).

We appreciate your trust in Seraphine Scents and look forward to delivering your next fragrance.